Venue Info, Features and Facilities
Bag Policy:
Guests may enter the arena with a small purse or personal bag up to 10″x6″x2″ in size. Backpacks are prohibited. Limited exceptions for medical or diaper bags will be allowed. Bag check is available in United Center Parking Lot J on Wood St. and Monroe St.
Parking:
PLEASE NOTE: Parking lots and Uber lot open to public two and a half hours prior to event time.
All prices are subject to change without advance notice.
All major credit cards accepted.
Parking
Lot A–Fan Parking
Lot B–Fan Parking
Lot C–Fan Parking
Lot E–Uber Zone
Lot F–Fan Parking
Lot G South–ADA Parking
Lot K–Fan Parking
Lot D–Fan Parking
Lot J–Fan Parking
Lot H–Fan Parking
All official United Center parking lots are conveniently located near the arena and can be accessed from Damen Ave., Madison St., Adams St., Warren Blvd., Wood St., Monroe St., and Washington St. For information and directions, visit our Directions and Parking page. Vehicle assistance is available if you parked in an official United Center lot. Please stop by the Security Desk in the East Atrium for assistance including battery jumping.
PLEASE NOTE: Parking lots open to public 2.5 hours prior to event time.
Parking Information and/or Reservations
Public Transit:
Take the Orange, Green, Purple, or Brown lines to Madison. Take #20 Madison buses west.
Pickup/DropOff Spot:
UBER ZONE FAQs:
What is the Uber Zone (Lot E) at the United Center?
To increase and streamline the fan experience for guests who take Uber to and from the United Center, the new Uber Zone is located at the corner of Madison Street and Wood Street (Lot E) and will combine the three former Uber locations around the arena. Traffic leading to the three prior Uber pickup locations 1) Zone A, previously located on Wood Street & Washington Blvd. near Lot A, 2) Zone D, previously located on Monroe Street & S. Paulina Street near Lot D and 3) Zone F, previously located on Monroe Street & Seeley Ave. near Lot F will now be directed towards the one new Uber Zone in Lot E.
What is the location of the Uber Zone?
The new Uber Zone at the United Center is located on the corner of Madison Street and Wood Street. Fans will enter and exit through the sidewalk entrance located on Madison Street and cars will enter the lot by turning into the Uber Zone from Madison Street. Cars will exit on Warren Blvd.
What are the hours of operation?
On event days, the Uber Zone is open two hours prior to games, concerts and events and will remain open up to one hour after each event. On non-event days, the Uber Zone will be closed and Uber rides will be dropped off near the corner of Madison Street and Wood Street outside of the Uber Zone.
What is the pickup process for fans?
Using the Uber app, fans inside the United Center will call an Uber ride.
Guests will then head to the new Uber Zone located at the corner of Madison Street and Wood Street in front of the United Center.
When arriving, fans will show the Uber attendant the lane number their driver is in.
Fans will be shown the location where their Uber vehicle is located to start their next journey.
What is the dropoff process for fans?
When Uber drivers arrive with guests at the United Center, they will be instructed to pull into the Uber Zone from the Madison Street side to drop off fans. Once exiting the vehicle, guests will walk out of the main entrance located on the corner of Madison Street and Wood Street. Guests can cross the street to the United Center and are encouraged to enter through the East Atrium.
Search Policy:
All guests entering the arena are subject to visual inspection, bag check, and metal detection conducted by United Center security. Guests will be required to walk through metal detectors at all gates. This revised procedure will replace wanding at the entrances.
ADA Accessibility:
United Center Accessibility Guide.
Accessible Parking
Accessible parking at the United Center is located in Lot G at the southwest corner of the building. Vehicles displaying a current handicapped license plate or window placard are permitted to park in Lot G.
Accessible Seating
To purchase accessible seating, please call the United Center directly at (312) 455-4509. Please provide as much information as possible when speaking with our representatives so that we can better service your needs and ensure a great experience.
Animals
Only certified service animals or service animals in-training for guests with disabilities are allowed in the arena.
Hearing Assistance
Assistive listening devices (personal headsets) are available at the Guest Relations booths at Gate 2 or 6. A valid photo ID is required for use.
Sensory Inclusive Certified
United Center is proudly certified as a sensory inclusive venue in Chicago. United Center staff has been trained by medical professionals on recognizing guests with sensory needs and how to properly handle a sensory overload situation.
Additionally, the arena has sensory bags available for guests to check out at Guest Relations Booths located inside Gates 2 and 6 on the 100 level, Section 221 and Section 325. Sensory bags include noise canceling headphones, fidget tools, verbal cue cards, and weighted lap pads.
United Center also offers a sensory room, a therapeutic space with a variety of equipment that provide a calming peaceful environment for guests with sensory needs. Guests needing a quiet space can visit the Guest Relations Booth at Gate 2 to request access to the room. The New Sensory Room is located at Gate 2 1/2.
Sign Language Interpreters
A two-week notice is required for providing a certified sign language interpreter free of charge. Please contact the Guest Relations Department at (312) 455-4509.
Wheelchair Escorts
Wheelchair escorts are available by asking any United Center team member or visiting any Guest Relations booth.
Venue’s Official Website:
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